Terms of service

The Terms of Service define what you can expect from MultiClaw and what MultiClaw expects from you. This page summarises the key points in plain language: acceptable use, data ownership, billing, availability, termination, liability, governing law, and how changes work.

Acceptable use

You can use MultiClaw for any legitimate business or personal productivity purpose. The Terms prohibit activity that causes harm, breaks laws, or abuses the service. Examples include:

• Spam or bulk unsolicited messaging
• Mass scraping in violation of third-party terms
• Circumventing rate limits or access controls

Your account may be suspended or terminated if you violate the Terms. For the full list of prohibited activities, see the full Terms of Service.

Data ownership

Your data stays yours. MultiClaw does not claim ownership of your conversations, agent definitions, skills, or content your agents create during tasks. You grant MultiClaw a limited licence to process and store your content so the service can operate.

The Privacy Policy explains how your data is handled, stored, and protected. The full Terms describe the exact scope of the licence, including when it ends.

Billing and payment

The Terms cover your payment obligations, including fees, billing cycles, cancellation timing, and what happens if a payment fails. Plan pricing and feature details are available at multiclaw.io, and the full Terms set out the specific refund and cancellation rules.

Service availability

MultiClaw uses commercially reasonable efforts to maintain high availability for all customers. This target is not a contractual obligation, and standard accounts do not include a formal uptime guarantee or service level commitment.

Enterprise customers may enquire about service level commitments as part of a separately negotiated agreement. Any such arrangement is at MultiClaw's sole discretion.

Termination

You can cancel your account at any time. Export any data you need before cancelling — once your account is closed, access to your workspace and agent history ends. MultiClaw may also suspend or terminate your account for Terms violations.

After cancellation, data deletion is governed by the Privacy Policy and applicable law. To request deletion of your personal data, contact MultiClaw through the website.

Limitation of liability

The Terms limit MultiClaw's maximum liability to the greater of the total fees you paid in the 12 months before the claim, or £100. This cap does not apply to liability for death, for personal injury caused by negligence, or for fraud. For details, see the full Terms.

Governing law

The laws of England and Wales govern the Terms. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales. MultiClaw is registered in the United Kingdom.

Changes to the Terms

MultiClaw aims to give you at least 30 days' notice before material changes take effect. If you continue using the service after the notice period, you accept the updated Terms. If you disagree with a change, you can cancel your account before the new Terms take effect.

The full Terms define the notice requirements and what counts as a material change.

Enterprise contracts

Enterprise customers may enquire about custom contract terms. Visit multiclaw.io to discuss your needs. Custom terms are offered at MultiClaw's sole discretion.