Cannot sign in

If you cannot sign in, start by checking your workspace URL — most sign-in failures are caused by using the wrong subdomain. Open your invite email and copy the URL directly from it.

Wrong workspace URL

Your workspace has a unique subdomain. acme.multiclaw.io and acme.app.multiclaw.io are different addresses — only one is yours.

1. Open your original invite email.
2. Copy the workspace URL exactly as written.
3. Paste it into your browser or the Desktop app's Workspace URL field.

Expired or invalid session

Your session token may have expired, especially after a long period of inactivity.

On the web dashboard:

1. Open your browser's cookie settings and clear all cookies for multiclaw.io.
2. Return to your workspace URL and sign in again.

On the Desktop app:

1. Go to Settings > General and scroll to the Account card.
2. Click Log out.
3. Sign back in with your credentials.

Sign in with Multiplai error

If you use Sign in with Multiplai and see an error, the issue is usually a session mismatch between Multiplai and MultiClaw.

1. Sign out of both Multiplai and MultiClaw completely.
2. Return to the MultiClaw sign-in screen and click Sign in with Multiplai again.
3. If the error persists, try signing in with email and password instead, or contact support.

Email not confirmed

If you signed up recently and have never signed in before, your email address may not be confirmed yet.

1. Check your inbox and spam/junk folder for a confirmation email from MultiClaw.
2. Click the link inside that email.
3. If the email has expired or you cannot find it, return to the sign-in screen and click Resend confirmation.

Account locked

After repeated failed sign-in attempts, access may be temporarily restricted.

1. Wait a few minutes, then try again.
2. If you still cannot sign in, ask your workspace admin to check your account status in MultiClaw Cloud under Settings → Members.

MultiClaw Cloud is down

Occasionally, sign-in fails because the service itself is unavailable.

1. Visit https://status.multiclaw.io to check for active incidents.
2. If an incident is reported, wait for it to be resolved — no action is needed on your end.