Uptime and service level commitments

Check MultiClaw Cloud's real-time and historical availability at status.multiclaw.io. MultiClaw uses commercially reasonable efforts to keep the service available but does not guarantee a specific uptime percentage or service level for standard or free-tier accounts.

Status page

The status page shows the current state of each MultiClaw Cloud service, past incidents, and historical availability. Check the status page first if you experience unexpected behavior or cannot connect.

SLA commitments

Formal service level agreements (SLAs), including uptime commitments and support response times, may be offered to Enterprise customers under a separate agreement. Any SLA arrangement is at MultiClaw's sole discretion and is not a guaranteed feature of any plan. To discuss Enterprise terms, contact us through our website.

Scheduled maintenance

MultiClaw announces scheduled maintenance in advance on the status page and, where possible, within the service. During maintenance windows, cloud desktops and running agents may be temporarily unavailable. Check the status page for timing and expected duration.

Local components

The MultiClaw desktop app and Gateway run on your machine and are not covered by any service level commitment. Their availability depends on your local hardware, operating system, and network connection. Cloud desktop availability depends on AWS infrastructure in your selected region.

How to report an incident

If you experience unplanned downtime on MultiClaw Cloud, contact us through our website. Include:

• The date and time the issue started
• What you were doing when the issue occurred
• The status page reference number, if one is available