Data not syncing between desktop and cloud

If changes you made in the desktop app aren't showing up in MultiClaw Cloud — or the other way around — the first thing to check is your gateway. Sync only runs when the gateway is Running and you're signed in to a workspace. Confirm both in Settings → Gateway and Settings → General before investigating further.

Gateway is offline

Sync pauses completely when the gateway is stopped. No data moves between your desktop and MultiClaw Cloud until the gateway is back online.

What to do: Open Settings → Gateway and check the status. If it shows Stopped, click Start gateway. Sync will resume automatically once it's running.

Not signed in to a workspace

Local data — agents, skills, settings — stays on your machine unless you're connected to a workspace.

What to do: Open Settings → General and scroll to the Account card. If you're not connected, sign in to your workspace. Local changes sync once the connection is established.

New items take a moment to appear

After you create an agent, skill, or setting change, sync typically completes within 5–10 seconds. If you open MultiClaw Cloud immediately, the item may not be there yet.

What to do: Wait 10 seconds and refresh the dashboard. If the item still doesn't appear after a minute, check whether the gateway is running.

MultiClaw Cloud is unreachable

If the gateway is running and you're signed in but sync is still failing, MultiClaw Cloud itself may be down or experiencing an incident.

What to do: Visit https://status.multiclaw.io to check for any ongoing issues. If an incident is reported, sync will resume automatically once it's resolved.